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Our most Frequently Asked Questions!
Family owned and operated; Gem’s been providing caring and personal service in the NYC Metro area since 1951! Gem has the largest physical display and inventory of wheelchairs, scooters, rollator walkers, canes, pressure relief cushions, bathroom safety equipment and lift out to stand recliner chairs in their brand-new Fresh Meadows, Queens showroom. All equipment is assembled, prepped & tested before you receive it. Repairs are Gem’s specialty! Gem’s been repairing battery operated mobility scooters and motorized wheelchairs since they were invented! You will have peace of mind knowing that GEM SERVICES EVERYTHING THEY SELL! Receive caring and personalized assistance to help you make the perfect choice. Why then would you buy something this important for you or your loved one’s comfort and safety without a test drive at Gem?
YES! Gem will expertly repair your wheelchair or scooter. Gem is the wheelchair and scooter repair specialist in the New York metropolitan area, and they are the only company that repairs equipment as their primary business! Gem is an Authorized Dealer for all major manufacturers. You will be very happy to join the Gem “family”.
Medicare and private insurance companies may agree to rent or purchase equipment for you that is documented by your medical provider to be medically necessary for you to move between your bedroom, bathroom and kitchen in a safe and timely manner. The documentation provided would need to rule out your ability to move within your home with the use of either a cane, walker or any type of a manual wheelchair. If your need for the motorized equipment is primarily for outdoor use Medicare and other insurers will not allow payment.
Gem was a provider for Medicare, Medicaid and many HMOs for 35 years. Seeking to cut costs, Medicare in 2011 awarded contracts only to the lowest bidders in their Competitive Bidding program. Most experts in the industry agree that these policies dramatically reduced access of quality home medical equipment to seniors and the physically challenged community. Gem only sells the highest quality, most reliable equipment available. Therefore, Gem is no longer able to accept insurance.
There are several factors involved here. The quality of your batteries. Is your equipment being stored in a temperature-controlled environment? How often have the batteries been routinely charged? You don’t want to get stuck with no “gas” in you tank! Please call Gem to discuss.
Gem’s normal business hours are Monday-Friday from 9am to 5pm
You may call Gem at (718)969-8600 or toll free at (800) 943-3578 (800-WHEELSUSA) or Email [email protected]
Your professional personal representative will help you to determine the right equipment for all your home care, mobility, accessibility, fall prevention and personal care needs.
(718) 969-8600
179-24C Union Tkpe, Fresh Meadows NY 11366
Monday - Friday, 9:00 am - 5:00 pm
We Accept ALL Major Credit Cards, Zelle, FSA and HSA Cards
Gem Showroom & Repair center, located in Queens, displays a huge assortment of top quality equipment, accessories & replacement parts, making it NYC’s largest! Thousands of clients living in Queens, Brooklyn, Manhattan, Bronx. Westchester & Long Island have trusted Gem's professional services since 1951!
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