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Our most Frequently Asked Questions!

Frequently Asked Questions

How quickly can I get my Scooter Repair?

Depending on the scooters needs, we can get repairs done same-day! To have a more accurate time frame we highly recommend booking a time to assess the needs of all products,

I'm not sure if I need a replacement or a repair

No problem! With our staff we will be able to identify your needs more accurately!

When should I replace the batteries in my scooter or motorized wheelchair?

There are several factors involved here. The quality of your batteries. Is your equipment being stored in a temperature-controlled environment? How often have the batteries been routinely charged? You don’t want to get stuck with no “gas” in you tank! Please call Gem to discuss

What are Gem Wheelchair & Scooter Service's hours of operation?

Gem’s normal business hours are Monday-Friday from 9am to 5pm

How can I contact Gem Wheelchair & Scooter Service?

You may call Gem at (718)969-8600 or toll free at (800) 943-3578 (800-WHEELSUSA) or Email [email protected]m

How often should I switch out my wheelchair batteries?

Depending on the wheelchair battery need may vary lets hop non call to get a more accurate assessment 718-969-8600

Will Insurance pay for a Scooter or Folding Motorized Wheelchair ?

It depends! It will depend upon the medical necessity for using that equipment to get around inside your home, between your bedroom bathroom and kitchen, the insurance generally will allow the least expensive piece of equipment starting with at $10 cane. If it is primarily needed and desired for outside of the insurance will not pay for it.

Does Gem Wheelchair & Scooter Service accept Medicare Medicaid or other insurances?

Gem was a provider for Medicare, Medicaid and many HMOs for 35 years. Seeking to cut costs, Medicare in 2011 awarded contracts only to the lowest bidders in their Competitive Bidding program. Most experts in the industry agree that these policies dramatically reduced access of quality home medical equipment to seniors and the physically challenged community. Gem only sells the highest quality, most reliable equipment available. Therefore, Gem is no longer able to accept insurance.

Why should I buy my mobility equipment from Gem Wheelchair & Scooter Service and not from Amazon or other internet companies?

Family owned and operated; Gem’s been providing caring and personal service in the NYC Metro area since 1951! Gem has the largest physical display and inventory of wheelchairs, scooters, rollator walkers, canes, pressure relief cushions, bathroom safety equipment and lift out to stand recliner chairs in their brand-new Fresh Meadows, Queens showroom. All equipment is assembled, prepped & tested before you receive it. Repairs are Gem’s specialty! Gem’s been repairing battery operated mobility scooters and motorized wheelchairs since they were invented! You will have peace of mind knowing that GEM SERVICES EVERYTHING THEY SELL! Receive caring and personalized assistance to help you make the perfect choice. Why then would you buy something this important for you or your loved one's comfort and safety without a test drive at Gem?

Will Gem repair my equipment if I purchased it from a different supplier?

YES! Gem will expertly repair your wheelchair or scooter. Gem is the wheelchair and scooter repair specialist in the New York metropolitan area, and they are the only company that repairs equipment as their primary business! Gem is an Authorized Dealer for all major manufacturers. You will be very happy to join the Gem “family”.

Get in touch with us

Your professional personal representative will help you to determine the right equipment for all your home care mobility, accessibility and personal care needs.

(718) 969-8600

[email protected]

179-24C Union Tkpe, Fresh Meadows NY 11366

Monday - Friday, 9:00 am - 5:00 pm

179-24 Union Tpke, Flushing, NY 11366, USA

Located: 179-24C Union Turnpike, Fresh Meadows NY 11366

FREE CUSTOMER PARKING

We Accept ALL Major Credit Cards, Zelle, FSA and HSA Cards

Gem showroom & repair center, located in Queens, displays a huge assortment of top quality equipment, accessories and replacement parts, making it NYC’s largest! Thousands of clients in Queens, Brooklyn, Manhattan, Bronx. Westchester and Long Island have trusted Gem's professional services since 1951!